Contact Us - Candy Spin Casino
Available Monday through Sunday, 8:00 AM-11:00 PM Central Time
Customer Support
Our support team can help with account access and profile problems, login and password issues, Android or iOS installation, application errors, game-related technical problems, purchase-related questions and general Candy Spin information.
Get SupportEmail Support
For general assistance, contact us at the address below. Use the email address associated with your Candy Spin account where possible for account-related issues.
support@candyspin777.com
Response Times
Our Initial Response Time is 24 hours, with an Average Response Time of 6 hours 50 minutes. About 84% of standard support tickets are solved within the first exchange. More complex technical issues may require further investigation by our support personnel and follow-up to resolve the issue.
9 support specialists serve Candy Spin players, handling approximately 2,400-2,800 support requests every month. For very complex issues, the support team is assisted by our technical team.
Before Contacting Us
For account-related issues, it helps to include your Candy Spin username and registered email address. When reporting a technical issue, please include your device model, operating system version, the Candy Spin application version you're running, and a screenshot of the error if possible. Your password, verification codes and other account-sensitive information should never be included in a support request.
Other Contact Options
The Candy Spin Help Center offers over 100 articles that explain account information and the most popular Candy Spin applications, including how to play the games available through them. Players can also submit support tickets, which we handle on an individual basis, and our Community channels post announcements, events and general discussion.